gtk99's Privacy Policy
The privacy of your personal information is our highest priority. Read this policy to learn in detail how gtk99 collects, uses, and keeps your information secure.
1. Introduction and Applicability
gtk99 is a trusted online gaming platform that provides slot games, cricket betting, and live casino services to users in Bangladesh. We are fully aware that protecting the privacy of our users' personal information is a fundamental responsibility.
This privacy policy applies to the gtk99.cam website, the mobile platform, and all digital services we provide. This policy explains what types of information we collect, how that information is used, and what measures we take to protect your information. Our Terms and Conditions and this privacy policy are complementary documents.
2. What Types of Information We Collect
When registering an account and using services on the gtk99 platform, we may collect the following information:
2.1 Information Provided Directly:
- Full name, date of birth, and gender
- Valid email address
- Residential address (including division and district)
- National ID (NID) or passport details (for identity verification)
- Payment information — bKash, Nagad, Rocket, Upay, or bank account details
- Information provided to customer service via live chat
2.2 Automatically Collected Information:
- IP address and device identifier information
- Browser type, operating system, and device model
- Logs of browsing and gaming activity on the platform
- Session duration, login history, and gaming patterns
- Information collected via cookies and similar tracking technologies
2.3 Information Received from Third Parties:
- Transaction verification information from payment processors
- Verification information received through fraud prevention services
3. Purpose of Data Use
Collected personal information is used only for the following legitimate purposes:
- Account Management: To verify user identity, create and maintain accounts, and ensure a secure login process.
- Financial Transaction Processing: To complete deposit and withdrawal processes and to prevent fraud.
- Service Improvement: To analyze user experience and improve platform functionality and the gaming experience.
- Customer Support: To resolve issues and provide assistance via live chat and email.
- Promotional Communications: To inform you about bonus offers, promotions, and platform updates, based on your consent.
- Responsible Gaming: To monitor potentially risky gaming behavior and provide support.
- Legal Compliance: To fulfill applicable laws, regulations, and regulatory obligations.
4. Sharing Information with Third Parties
gtk99 does not sell, rent, or improperly share your personal information with any third party. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners:
Necessary information is shared under strict agreements with payment processing providers (bKash, Nagad, Rocket, Upay, and banks), identity verification providers, and technical infrastructure service providers. These partners perform specific tasks on our behalf and are bound to uphold our privacy standards.
4.2 Game Software Providers:
Our game software partners — including Pragmatic Play, Spribe, PG Soft, and JILI — may receive limited session data for gameplay statistics and technical purposes.
4.3 Legal Obligations:
Information may be disclosed if required by a court order, a legitimate request from an investigating authority, or applicable law. In such situations, we will disclose only the minimum information necessary.
4.4 Business Transfers:
In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, users will be given appropriate prior notice.
5. Cookies and Tracking Technologies
The gtk99 platform uses cookies and similar technologies to ensure smooth operation and to improve the user experience.
Types of cookies we use:
- Essential Cookies: Necessary for maintaining login sessions and ensuring security. These cannot be disabled.
- Functionality Cookies: To remember your preferred language, display settings, and gaming preferences.
- Analytics Cookies: To collect site usage statistics that help with platform improvement.
Cookies can be controlled or disabled by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.
6. Data Retention and Deletion Policy
We retain personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required by legal obligations.
- Active Accounts: All information is retained while the account remains active.
- Financial Records: Financial transaction information and related documents are retained for the period required under applicable law.
- After Account Closure: Following account closure, certain information may be retained for legal requirements or dispute resolution purposes.
- Marketing Data: Information used for promotional communications is deleted within a reasonable time after consent is withdrawn.
7. Security Measures
gtk99 applies industry-standard, up-to-date security technologies to protect your personal information. Our security framework is built on the following pillars:
- SSL/TLS Encryption: All data exchanged between the website and the user's browser is protected via SSL encryption. Please ensure you see "https" and a padlock icon in the address bar.
- Encrypted Data Storage: Sensitive information stored on our servers — particularly passwords and payment details — is stored using strong encryption.
- Access Controls: Our staff's access to personal information is strictly limited and granted on a need-to-know basis.
- Security Audits: Platform security is regularly tested and audited so that potential vulnerabilities can be identified and resolved quickly.
- Two-Factor Authentication (2FA): Two-factor authentication is available to enhance account security.
8. Your Rights
As a user of gtk99, you have the following rights regarding your own personal information:
- Right of Access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of that information.
- Right to Rectification: If any information we hold about you is incorrect, you may request that it be corrected.
- Right to Erasure: In certain circumstances, where there is no legal obligation to retain it, you may request that your personal information be deleted.
- Right to Object to Processing: You may object to the use of your information for marketing purposes and withdraw your consent.
- Data Portability: You have the right to receive the information you have provided in a structured, machine-readable format.
To exercise any of the rights listed above, please contact our support team. We will respond to your request within a reasonable time. However, certain information may need to continue to be retained or processed due to legal obligations or legitimate business reasons.
9. Minor Protection
gtk99 is an adult gaming platform. Our services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from minors.
An age verification process is followed at the time of account registration. If we are informed or become certain that a minor's information is in our system, we will immediately close that account and delete the relevant information.
We are committed to helping parents keep minors protected from online gaming. For more information on responsible gaming, please visit our Responsible Gaming page.
10. Changes to the Privacy Policy
gtk99 reserves the right to update or change this privacy policy from time to time. If significant changes are made to the policy, we will notify users in the following ways:
- A special notice will be displayed on the main page of the platform.
- Details of the changes will be sent to your registered email address.
- Sufficient notice will be given before the effective date of any changes.
If you continue to use the platform after the updated policy takes effect, you will be considered to have agreed to the updated policy. If you object to the changes, you always have the option to close your account.
11. Contact & Complaints
If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact us through the following:
For privacy-related complaints, we will take your concern seriously and attempt to provide a satisfactory resolution within a reasonable time. Visit our FAQ page for more information.