For players 21 and over — safe gaming platform

gtk99 Responsible Gaming —
Keep the fun safe

Gaming is for entertainment, not stress. At gtk99 we help you stay in control — with deposit limits, time-outs and self-exclusion.

Our Commitment

gtk99 believes that online gaming is an enjoyable form of entertainment — when it is played responsibly. We place the mental and financial wellbeing of every member at the highest priority. On this page you will find out how to use gtk99's tools to keep your gaming experience safe and in control.

Deposit Limits

Set a maximum limit on your daily, weekly or monthly deposits. Once a limit is set it takes effect immediately, and processing a request to increase it takes 24 hours — all for your protection.

Time-Out

Need a break for a while? Temporarily close your account for anywhere from 24 hours to 90 days. During this time you cannot log in, place bets or make deposits. Your account will be reactivated automatically once the break ends.

Self-Exclusion

If you are experiencing long-term problems, choose self-exclusion. It applies for a minimum of 6 months and can be permanent. Requests to open a new account while an active self-exclusion is in place are also not accepted.

Reality Check

Display reminders on screen at set intervals to let you know how long you have been playing. Setting reminders every 30 minutes, 1 hour or 2 hours helps prevent you from losing track of time.

Gaming History Review

View a full history of all your bets, wins and losses, and financial transactions. Understanding your own patterns is the first step toward responsible gaming. This report is available at any time from the Account section.

24/7 Support

If you need help at any time, contact our Bengali-language live chat support. Our trained team will help you make the right decisions — without judgment and with empathy.

Warning Signs of Problematic Gambling

Responsible gaming means staying aware of your own behaviour. If the signs below appear in you or someone you know, it is the right time to seek help.

Be alert if you notice these signs

Repeatedly returning to play in order to chase losses
Hiding your gaming activity from family or friends
Betting with money meant for bills or everyday expenses
Trying to stop playing but failing to do so
Experiencing anxiety or sleep problems because of gaming
Seeing gambling as a way to solve financial problems
Prioritising gaming over family or work

Practical Tips for Safe Gaming

Enjoy playing on gtk99, and keeping these simple guidelines in mind will ensure your experience stays positive.

Only play with money that, if lost, will not affect your daily life.
Set a time and budget limit before you start playing and stick to it.
Think of gaming as entertainment — not a source of income. Winning is never guaranteed on any bet.
If you lose, do not keep playing out of anger or frustration. Take a short break and clear your head.
Never neglect your responsibilities to your family, friends or work because of gaming.
Review your own gaming history from time to time and try to understand your patterns.
Avoid playing when you are tired, under the influence of alcohol or emotionally unsettled.

21+

For Adults Only

Age Verification and Minor Protection

gtk99 follows a strict age verification policy. Only individuals aged 21 or over may register and place bets on this platform. A national identity card or other government document may be requested at registration and again later if needed to confirm identity.

If there are underage members in your household, use parental control software on your device and always keep your login details private. Never share your gtk99 account with anyone else.

If you report an attempt by an underage person to open an account or engage in gaming, we will review it as the highest priority.

Assess Yourself

Answer the questions below honestly. If more than one answer is "yes", please talk to our support team.

Financial Awareness

Have you spent more money than your budget allowed?

Have you placed larger bets to try to recover losses?

Have you used money set aside for bills or essential expenses on gaming?

Have you borrowed money from someone in order to game?

Mental and Social Impact

Do you feel restless or anxious when you are unable to game?

Do you hide your gaming from family or friends?

Is gaming affecting your work or studies?

Have you tried to stop playing repeatedly but been unable to?

How to Get Help and Support

Acknowledging a problem takes courage. gtk99 is always here for you. Reach us through the options below.

Live Chat Support

Talk to us in Bengali 24 hours a day, 7 days a week. Our support team is ready to help with any question related to responsible gaming.

Email Support

For self-exclusion or account limits, contact us by email: [email protected] — we aim to respond quickly.

Account Settings

After logging in, go to Account Settings to activate deposit limits, reality checks and time-outs directly — no waiting required.

Full Policy and Terms

To learn more about the complete responsible gaming policy, self-exclusion terms and the dispute resolution process, please visit our Terms and Conditions page. Our Privacy Policy also explains how your information is stored.

Terms and Conditions Privacy Policy

Common Questions about Responsible Gaming

Find answers to the most frequently asked questions here.

After logging in to your gtk99 account, go to the "Account Settings" or "Responsible Gaming" menu. There you can set separate limits for daily, weekly and monthly deposits. Reducing a limit takes effect immediately, but increasing a limit requires a 24-hour verification period.

Self-exclusion is a voluntary measure that lets you remove yourself from your gtk99 account for a set period or permanently. During this time you cannot log in, deposit or place bets. The minimum period is 6 months. Requests to open a new account while an active self-exclusion is in place are also not accepted. This feature can be activated through the support team.

A time-out is a short-term break — from 24 hours up to 90 days. Once the period ends, your account is reactivated automatically. Self-exclusion, on the other hand, is long-term — from a minimum of 6 months up to permanent — and the reactivation process after the period ends is also more carefully managed. If you feel the problem is serious, self-exclusion is the right choice.

The minimum age to play on gtk99 is 21. Age is verified at registration and a government-issued ID may be requested if needed. Accounts belonging to underage individuals are closed immediately.

If a family member or friend is showing signs of problematic gaming behaviour, start by talking to them with empathy. Let them know about the responsible gaming features available on gtk99 and encourage them to contact us via live chat or email. You can also report the matter to our support team yourself.

The minimum deposit on gtk99 is ৳100 (for each method) and the minimum withdrawal is ৳800. Withdrawals via bKash, Nagad, Rocket, Upay and bank transfer are processed within 10 to 45 minutes.

Enjoy gtk99 Safely

Play responsibly and enter our wide gaming world — cricket betting, slots or live casino, whatever you prefer.

gtk99 Responsible Gaming —Keep the fun safe